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Verbal instruction received from client representative to relocate wheelbarrow. No formal written variation issued. Instruction resulted in three days production loss.
Recommended Action
Issue VIRF immediately. Document all costs associated with compliance including: labour standing time, plant idle time, schedule disruption, and demobilization/remobilization costs. Prepare EOT claim for three days lost production. PM to quantify full commercial impact and submit formal variation claim. This record is made to document verbal instructions given by the Client Representative. The Contractor reserves the right to claim additional cost and/or time associated with compliance with this instruction.
Three days of production time lost due to client-directed works. Delay is attributable to Principal and represents a compensable delay event under the contract.
Recommended Action
Prepare formal EOT claim for three (3) days extension of time. Quantify all delay costs including: direct labour costs, plant standing charges, site overheads for extended period, loss of productivity, and any acceleration costs if recovery required. Cross-reference to VIRF. Submit EOT notice within contractual timeframes. PM to engage with client immediately regarding programme impact and cost recovery.
Significant schedule disruption caused by client instruction without proper contractual process. Three days represents material delay to critical path (severity dependent on overall programme duration).
Recommended Action
PM to immediately: (1) Confirm identity of client representative who gave instruction; (2) Quantify full commercial impact including direct costs, time-related costs, and disruption/inefficiency costs; (3) Update programme to show critical path impact; (4) Prepare detailed cost breakdown for variation claim; (5) Engage senior client representative to discuss formal variation and programme recovery; (6) Consider formal notice under contract if required by contractual timeframes. Document that instruction was given verbally without proper authority or variation process.
Programme slippage of three days attributed to external instruction. Project now behind schedule due to client-caused delay.
Recommended Action
Update project programme showing: (1) Three-day delay event marked as client-caused; (2) Impact to critical path and subsequent activities; (3) Revised completion date if no acceleration; (4) Acceleration options and associated costs if client requires original completion date maintained. Issue revised programme to client with delay clearly attributed to Principal's instruction. Ensure all downstream subcontractors are notified of programme change.
Client representative issued verbal instruction to 'move the wheelbarrow' which resulted in three days of lost productive time. Instruction details (authorizing person, specific time) not fully documented in site diary entry.
Recommended Action
IMMEDIATE ACTION REQUIRED: Generate VIRF to formally document this verbal client instruction. Capture: (1) Name and position of client representative who issued instruction, (2) Date and time instruction was given, (3) Specific scope of works directed, (4) Resources diverted and duration (3 days), (5) Impact on program. Request written confirmation from client. This is a clear variation event with significant time and cost implications. This record is made to document verbal instructions given by the Client Representative. The Contractor reserves the right to claim additional cost and/or time associated with compliance with this instruction.
Three days of productive time lost due to client-directed activity (relocation of wheelbarrow). Works behind program as direct result of client instruction to perform activity outside planned works sequence.
Recommended Action
Prepare Extension of Time (EOT) claim for three days delay caused by client instruction. Quantify: (1) Labour costs for diverted personnel over 3-day period, (2) Plant standing time/idle costs, (3) Program impact and critical path delay, (4) Preliminaries costs for extended site duration, (5) Any consequential delay costs. This is a compensable delay event - client-caused, not contractor-caused. Compile: timesheets, plant records, program analysis showing critical path impact. Submit formal EOT/variation claim with VIRF as supporting evidence.
Project behind schedule. Delay cause identified as client instruction (non-contract activity). Three days lost from program due to client-directed works.
Recommended Action
Update project program to reflect three-day delay. Conduct critical path analysis to determine downstream impacts. Prepare revised program showing: (1) Original completion date, (2) Delay event (client instruction - 3 days), (3) Revised completion date with EOT applied. Issue updated program to client with formal notice that delay is attributable to client instruction per contract clause [insert relevant clause]. This protects contractor's position regarding liquidated damages.
Incomplete documentation of client instruction. Site diary entry lacks critical details: name of client representative who issued instruction, specific time instruction was given, and detailed scope of directed works. This weakens contractor's commercial position for variation/EOT claim.
Recommended Action
Immediately obtain missing information from site supervisor: (1) Full name and position/title of client representative who gave instruction, (2) Date and approximate time of instruction, (3) Detailed description of works directed (not just 'move wheelbarrow' - what was the specific requirement, where from/to, why was it required). Update site diary records. Train site supervisors on minimum documentation requirements for client instructions: WHO (name & position), WHAT (detailed scope), WHEN (date & time), WHY (client's stated reason). Implement VIRF process improvement: require supervisor to complete VIRF form immediately upon receiving ANY verbal client instruction, before works commence.
Dear Sir/Madam, We write to formally record a verbal instruction received from your representative on 14 May 2026 and to provide notice of the associated commercial and schedule impacts. VERBAL INSTRUCTION RECORD This letter serves as our Verbal Instruction Record Form (VIRF) documenting the following instruction: - Date: 14 May 2026 - Instruction: Relocation of wheelbarrow - Impact: Three (3) days of lost productive time We note that this instruction was given verbally without a formal written variation being issued. The Contractor has complied with this instruction in good faith, however the works directed fall outside the planned works sequence and have resulted in significant disruption to our programme. SCHEDULE IMPACT AND EOT NOTICE As a direct consequence of compliance with this instruction, the project has experienced a three (3) day delay. This delay is attributable to the Principal and represents a compensable delay event under the contract. The Contractor hereby puts the Principal on formal notice of a potential Extension of Time claim for three (3) days. We are currently conducting a detailed analysis of the critical path impact and will submit our formal EOT claim in accordance with the contractual timeframes. COMMERCIAL IMPACT The instruction has resulted in the following cost impacts which are currently being quantified: - Direct labour costs for diverted personnel - Plant standing time and idle costs - Site preliminaries for the extended duration - Schedule disruption and loss of productivity - Potential acceleration costs if programme recovery is required The Contractor reserves its rights to claim additional time and cost associated with this instruction and the resulting delay. REQUEST FOR CONFIRMATION We respectfully request written confirmation of this instruction and ask that future instructions be provided through the formal variation process to avoid similar disruptions. This record is made to document verbal instructions given by the Client Representative. The Contractor reserves the right to claim additional cost and/or time associated with compliance with this instruction. Yours faithfully, [Contractor Representative]
Submitted by operators for Thursday 14 May 2026 via Timekeeper.
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This is all based on your guy on the field talking yeah we're doing this for fucking that were fucking about